CONSULTING – OBSERVATION PROCESS
Our investigative professionals utilize all of our experience and resources to catapult your revenue cycle and elevate your finance department’s financial recovery capabilities. We begin with a “hands on” systematic observation & evaluation of the admissions process. This is followed by an observation & evaluation of the Credit and Collections Department, enabling our team to customize training programs for your staff to maximize your staff’s job knowledge, increase your cash flow, and improve your bottom line.
OBSERVATION & EVALUATION AREAS
- Admissions Registration Process
- Data Collection & Utilization
- Scripting Protocols
- Insurance Verification Process
- Interdepartmental Communications
- Billing Protocols
- Credit & Collections Process
- Payment Posting Timeliness
- Denial Resubmission Timeliness
- Employee Workload
- Employee Knowledge & Performance
- Patient Satisfaction
Upon completion of the observation process, we will provide a training program with financial enhancement recommendations designed to enhance your revenue cycle.
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