ADMISSIONS TRAINING COMPONENTS

Front-end service includes Admissions and E/R Registrar data collection education and application training at your facility.  Upon completion of the observation process and submission of our recommendations, we prepare and provide the forms and scripting necessary to enable the registrar to gather the information necessary to assure prompt payment and streamline the registration process.  Beyond scripting, we place particular emphasis on teaching the registrar HOW TO ASK the right questions in order to obtain the necessary information.  These methods and techniques will reduce your A/R by 10 days and increase your recovery rate by a minimum of 8%.

ADMISSIONS TRAINING GOALS

  • Streamline the Registration Process
  • Evaluate Employee Job Knowledge
  • Introduce Query Forms
  • Improve Insurance Verification
  • Apply Scripting to Improve Cash Flow
  • Develop Patient Advocacy Awareness
  • Create Cross-Training when Appropriate
  • Ensure Compliance
  • Create Ongoing Support System
    • One Day Seminar
    		One day Seminars

    CREDIT AND COLLECTIONS TRAINING COMPONENTS

    Back-end service includes progressive enhancements to increase the job knowledge base and the utilization of our proprietary investigative tools, based on each employee’s current job knowledge.

    The tailored back-end training we provide is designed to reduce your outsourcing requirements.  Your staff will become proficient in scripting and query utilization, skip tracing, billing documentation, insurance denial pattern recognition, denial tactics, and patient contact protocol.

    CREDIT AND COLLECTIONS TRAINING

    • Evaluate Employee Job Knowledge
    • Produce Effective Telephone Techniques
    • Use Scripting to Improve Cash Flow
    • Ensure Compliance - Fair Credit & HIPAA
    • Learn Effective Skip Tracing Techniques
    • Denial Resubmission Timeliness
    • Improve Interdepartmental Communications
    • Recognize Insurance Denial Patterns
    • Reduce Bad Debt & A/R Days
    • Decrease the Need for Outsourcing
    • Insure Patient Satisfaction

    CROSS TRAINING PROGRAM

    The cross training of Admissions, E/R and Credit/Collections Departments is essential to eliminating the segmentation of the revenue cycle process.  With cross training, your staff will develop a more in-depth understanding of the entire process, gain a greater appreciation of how their work affects other departments, and realize the importance of performing at the highest level possible.  Increased knowledge develops a new sense of pride and enhanced employee morale which results in an increase in hospital revenue.